Thank you for shopping at xuniaoregion.com. Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied with the product you purchased from our website, the following is our refund and return policy.
1. Return conditions
Return time limit: You can apply for a return within 30 days from the date you received the product. Product status: The returned product must be unused and keep the original packaging and tags. Accompanying documents: The return must be accompanied by the original receipt or proof of purchase. 2. Non-returnable products
The following products are not accepted for return unless there is a quality problem:
Customized products; Perishable goods; Download software; Single-use products; Personal hygiene products. 3. Refund process
Please follow the steps below to return and apply for a refund:
Contact customer service christophergrap@xuniaoregion.com to obtain a return authorization. Return the product together with the original receipt to the specified address. Once we receive and inspect the returned product, we will notify you of the refund status. If the refund is approved, it will be refunded to your account according to the original payment method. 4. Refund Time
Refunds are usually processed within 5-10 business days after the return is received and processed.
5. Shipping Costs
If the return is due to our error (e.g. wrong item, damaged item), we will be responsible for the return shipping costs. Otherwise, the return shipping costs will be borne by the customer.
6. Contact Information
If you have any questions about returns and refunds, please contact us at the following:
